21st December, Zagreb – South Central Ventures is adding another member to its portfolio – Bulb Technologies, a software development company founded and run by experienced engineers in the telecom industry. Bulb Technologies is focusing on telecom service management and Customer Experience Management (CEM) solutions. With € 2M, this is the biggest investment from Enterprise Innovation Fund so far.
The Global Telecom Software market is one of the steadiest growing markets with an annual growth of 6% and a projected value of USD 34.2 billion in 2018 (statista 2016 ) and at the same time one of the most competitive ones. Excellent customer support is becoming a crucial competitive advantage and the reason why the global Customer Experience Management market is estimated to grow annually by 21.1%, reaching USD 13.2 billion by 2021 (marketsandmarkets).
With their solutions, Bulb Technologies enables service providers of all types ‒ fixed, cable and mobile operators ‒ to drastically reduce customer support related cost while delivering superior customer experience.
Since it was founded in 2006, Bulb Technologies has earned a reputation as the leader in broadband service management in Southeast Europe. Deutsche Telekom, Telekom Austria and United groups have been among Bulbs long-term clients. Bulb’s unique solutions are high performing, scalable and flexible – supporting any protocol, network element or device, and meeting complex delivery requirements of the telecom infrastructure. In addition, Bulb has outstanding system integration capabilities in the most complex, multivendor network environments.
Bulb’s leading product CEMPRESSO is a state-of-the-art solution that redefines the concept of Customer Experience Management. It brings a new approach to end-to-end automated and guided diagnostics, troubleshooting and analytics. Based on easy-to-create workflows, CEMPRESSO provides step-by-step guidance to customer support agents. It also empowers customers to fix problems themselves through a self-care interface on their smartphones.
Co-founders Vedran Rezar and Neven Stipcevic are experienced engineers and entrepreneurs. They have dedicated their entire professional career to developing solutions for the telecom sector. The Bulb Technologies team consists of over forty employees delivering complex solutions for the leading telecom providers.
» Bulb Technologies helps telecom operators deliver their key strategic priority today – superior customer experience. Over the past ten years we have carried out numerous projects for the leading telecoms, and are recognized as a partner of choice in telecom service management in Southeast Europe. Partnership with South Central Ventures will enable us to move faster in expansion into global telecom markets and in further enhancing our CEMPRESSO product suite« – stated Vedran Rezar, Bulb Technologies cofounder.
SCV investment in Bulb Technologies is aimed to support the global expansion of CEMPRESSO and Bulb’s suite of proprietary products. With the support of SCV, Bulb’s goal is to become one of the leading suppliers of service assurance and CEM solutions to telecom operators globally, and a key enabler of the upcoming IoT boom.
»I’m thrilled to welcome Bulb Technologies and its team members to our portfolio, above all because they have proven their ability to tackle one of the most demanding technology segments. We are confident that with our help Bulb will expand globally and help telecoms around the world improve their customer satisfaction, which is crucial for the retention of their clients.« – stated Jure Mikuž, Managing Partner, SCV
South Central Ventures (SCV): South Central Ventures (Enterprise Innovation Fund – ENIF) is a €40 million Fund, dedicated to investments in startups, small and medium tech-companies in Western Balkans. Investors in the Fund are diverse, ranging from international financial institutions, such as EIF, EBRD and KfW to regional corporations, private investors and regional governments. ENIF aims to support the startup system in the region, and help founders daring to bring their businesses to global markets.